Returns & Refund Policy

1. Return / Replacement Request Window

Please raise an eligible return, replacement or refund request within 7 days of delivery. Requests made after this commercial window may be declined unless applicable law gives you a different right.

The 7-day period begins on the date the courier records the order as delivered.

2. When a Return, Replacement or Refund May Be Eligible

A request may be considered when:

• The product arrives damaged in transit.
• You receive a product different from the item shown on your confirmed order.
• An item or component included in the confirmed order is missing.
• The product has a material defect that is not part of its normal natural characteristics.
• Where a product is expressly sold as genuine/natural and credible independent testing establishes otherwise, subject to verification of the item, report and chain of custody.

3. Conditions for an Eligible Return

To help us review a request fairly, the product should be kept in the same condition in which it was received.

• Keep the original packaging, invoice and any certificate/report supplied with the product.
• Do not alter, cut, drill, resize, polish, replace, restring or otherwise modify the product before requesting a return.
• For damage, incorrect-item or missing-item claims, provide a continuous unedited unboxing video where reasonably requested.
• Provide your order number, contact details, clear photographs and a short explanation of the issue.
• Do not send a product back until our support team confirms the return instructions.

4. Items Normally Not Returnable for Change of Mind

Unless damaged, incorrect, defective, or otherwise returnable under applicable law, the following may not be eligible for a change-of-mind return:

• Personalised, customised or specially prepared products.
• Bracelets, malas or products that have been resized, restrung or adjusted specifically for the customer.
• Products altered or damaged after delivery.
• Items without their original certificate/report where one was supplied.
• Products returned in materially different condition from how they were delivered.
• Clearance, final-sale or specially discounted items where the product page expressly states that they are final sale.

5. Natural Rudraksha Variation Is Not Automatically a Defect

Rudraksha is a natural product. Colour, shade, size, weight, surface texture, shape, natural grooves, mukhi lines and other markings may differ slightly from photographs or between individual pieces.

Differences caused by lighting, camera settings or display screens are also possible. A reasonable natural variation does not by itself mean the product is defective or incorrect.

6. Order Cancellation

You may request cancellation before the order is dispatched. Please contact us as quickly as possible so we can try to stop fulfilment.

Once an order has been handed to the courier, cancellation may no longer be possible and the request will be handled under the applicable return conditions.

For customised or specially prepared items, costs already genuinely incurred after your approval may not be refundable where this was disclosed before work began.

7. How to Request a Return, Replacement or Refund

1. Contact Suovidha Mantra within the applicable request period.
2. Share your order number and the mobile/email used for the order.
3. Explain the issue and provide clear photographs plus the unboxing video where relevant.
4. Wait for our team to review the request and provide return instructions.
5. If return shipment is required, pack the item securely with all original materials supplied with it.

8. Return Shipping

If we confirm that an incorrect or transit-damaged product was sent due to our error, we will provide the appropriate return or replacement instructions and explain how the return-shipping cost will be handled.

For other approved return requests, return courier costs may be borne by the customer unless applicable law or our written approval states otherwise.

Please use secure, trackable packaging. We cannot treat a returned parcel as received until it reaches the address provided by our support team.

9. Refund Method & Processing

Once the returned item is received where applicable, we may inspect the product, packaging and accompanying documents before approving the refund.

Approved prepaid refunds will normally be initiated to the original payment method. If that is not technically possible, our team may request suitable bank details after verification.

Banking and payment-gateway processing times are controlled partly by third parties, so the time taken for an approved refund to appear in your account may vary.

10. Late or Missing Refunds

If we have confirmed that a refund was initiated but it has not yet appeared:

1. Check the original bank/card/UPI statement again.
2. Allow the processing time communicated by your bank or payment provider.
3. Contact your bank or card issuer if the refund is still pending.
4. If it remains unresolved, contact Suovidha Mantra with your order number and refund confirmation details.

11. Authenticity Concerns

If you have a genuine concern about whether a product matches an authenticity representation made on the website, contact us before modifying or returning the item.

Where independent testing is relevant and available, we may ask for a report from a recognised or appropriately accredited testing body together with photographs, order details and the original product supplied by us. Any decision will be based on the evidence and applicable consumer law.

12. Returns Are Based on Product Issues, Not Spiritual Outcomes

Rudraksha and related spiritual products are offered in the context of traditional belief and devotional practice. Individual experiences differ and no particular health, financial, career, relationship or spiritual result is guaranteed.

A product is not considered defective simply because a hoped-for spiritual, personal or life outcome did not occur.

13. Statutory Consumer Rights

This policy sets out Suovidha Mantra's commercial return process. It does not remove or reduce any consumer right or remedy that cannot legally be excluded under applicable Indian law.

If a legal requirement gives you a right that is different from or more favourable than a term stated here, the applicable legal requirement will prevail.

14. Return & Refund Support

Business / Brand: Suovidha Mantra

Support Email: connect@suovidhamantra.com

Grievance Email: connect@suovidhamantra.com

Phone: +91 99519 13535

WhatsApp: +91 99519 13535